...By the Bridal Salon that I bought my wedding dress at. I love my dress (in theory) but I am so sorry that I bought my dress here. This has seriously been the most frustrating and upsetting process of my entire wedding planning. It's not like I am purchasing a pair of pants or a sweater that it doesn't matter what it looks like or if it isn't perfect, this is my wedding dress. The dress that I will wear on the happiest day of my life and look at these pictures for the rest of my life. If there was one decision about the wedding that I could take back this would be it. I would never recommend this place to anyone.
It really all comes down to the customer service, or lack there of. The store manager, Joanne, is the rudest, pushiest, most aggressive sales person I have ever met in my life. It's not like you are buying a car and expect to be pushed around, you are buying a wedding gown, it should be a pleasant experience. Most places one would argue would treat you like a princess, here I have been treated like a piece of GARBAGE. I'm sorry but you do not tell a person they are crazy and imaging things.
Let's recap my latest experience at Bridals By Roma. After the last time of having no top ready on the dress (having had the dress in possession for 3 months already) they had done absolutely nothing to the dress and it was in the same condition as it arrived from the manufacturer. So I called on Thursday and inquired about the progress. They informed me that the top was done and I could come in this Saturday to see it, great. My mother and I arrived at the store were taken to the back and take out my dress and I momentarily get excited that my dress is no longer a halter top and has the correct top on it. I feel relieved and so happy to finally have MY dress.
That is until upon further inspection I can see that my dress is two different colors. I started to look at the gown closer. You can clearly see the top is a different shade from the rest of the gown and that the new panel that was inserted is a different shade. Now is it the worst shading difference in the world, no, but it is noticeable to me! Here's where things get ugly.
So of course the rude saleswoman Joanne (who you'll remember from last time with her inappropriate comments) takes it to a whole new level this time. She insists that that gown is the same color, she tells my Mother that we are CRAZY, that we are imagining this, that there is nothing wrong with the gown, that she has been in this business for 29 years and she knows what she is talking about and clearly we don't. She talked down to us, she was rude to us, she got nasty with us. All she kept doing was reiterating her comments over and over and over again. She made NO ATTEMPT WHAT SO EVER to even make me happy with the dress nor did she EVEN CARE TO. She paraded all around the store with us with the same comments over again. Telling us how the material was quote "ordered from the same bolt" and "it doesn't matter that it wasn't ordered at the same time" - well how come it WASN'T ordered at the same time?
It makes a difference to ME. I am the bride and I am not happy with the dress. At one point I almost broke down crying in the dress. It was so upsetting, I didn't even want to be wearing it. I asked to be taken out of the dress. At one point I broke down and said to her "I don't care what you say, it's about what I want, I am the paying customer, this is my dress that I have to wear, and I am not happy with the dress." She had no other comment other than to tell me that I was crazy and there is absolutely nothing wrong with the color and that I'm imagining the whole thing, "it's in my head because I know she changed the panel."
This is the way I was treated for my wedding dress. It's so awful and upsetting, I hate going there and I hate seeing my dress. I wish I could just get my money back and buy a whole new dress because this is utterly ridiculous. We left with no solution after being treated quite poorly. I'm going back with my Mother-in-Law on Tuesday night to show her the dress and see what thinks and what can be done because this is not cool.
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