Well I got the news tonight I've been dreading to hear for the past month. I lost my dispute claim with American Express and we are officially out the money for the first dress. It's been a frustrating and upsetting process to say the least. The most upsetting part is that the store screwed up my dress and did not properly fix it and they get away with giving me defective merchandise and there is nothing I can do about it. Apparently I was told that when you sign a receipt that says no refunds or returns you are limited to this and there is nothing American Express can do to get you your money back. I have a hard time with this as a consumer that you are not protected against negligent action on the part of the merchant and you have no recourse.
I know in the big scheme of life there are WAY worse things that can happen. And yes over the course of our marriage my 2nd wedding dress will be pennies in the bucket. I was really hoping and thought in my head that we'd be getting the money back for the dress. I certainly don't regret buying the new dress that's for sure, because this dress is far more spectacular and it was meant to be my dress and I know have the opportunity to wear an even more amazing dress than my original one, it's just unfortunate that we're left with the price tag of the first dress and for it to never be worn because of poor customer service and workmanship on the part of a rude vendor and I did nothing wrong as the consumer and I have to pay the price for it.
No comments:
Post a Comment